Privacy Policy
How bv999 collects, uses, and safeguards your personal information on our Bangladesh online casino and sports betting platform.
Last Updated: January 2026This Privacy Policy describes how bv999 handles your personal information when you use our website, mobile platform, casino games, or sports betting services. We are committed to transparency, data security, and respect for your privacy rights.
By registering an account, accessing our platform, or placing bets on bv999, you acknowledge that you have read and understood this Privacy Policy. We encourage all players, particularly those based in Bangladesh, to review this document carefully before using our services. If you have any concerns about how your data is handled, you may contact us directly at any time.
bv999 operates as a digital platform serving players across Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur. Our data practices are designed to meet the reasonable expectations of privacy held by our players, and we apply industry-standard technical measures to keep your information secure at all times.
Our Privacy Commitments
1. Information We Collect
When you create an account on bv999, we collect the following personal information in order to verify your identity, process transactions, and comply with responsible gaming obligations:
- Full name as it appears on your official identification document
- Date of birth (for age verification — players must be 21 or older)
- Email address and mobile phone number
- Residential address, including city and district (e.g. Dhaka, Chittagong, Sylhet)
- National ID, passport, or other government-issued identification (for KYC verification)
When you browse or interact with the bv999 platform, our systems automatically record certain technical information, including:
- IP address, browser type and version, and operating system
- Device identifiers and mobile network information
- Pages visited, time spent on each page, session duration, and click-stream data
We collect records of all deposits, withdrawals, and wagers made through your bv999 account. This includes transaction amounts, timestamps, and the payment method used — such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard. We do not store full card numbers or mobile banking PINs; payment processors handle sensitive financial credentials directly.
2. How We Use Your Information
bv999 uses the personal data we collect solely for legitimate operational and service purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent:
- Creating, maintaining, and verifying your bv999 player account
- Processing deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels
- Providing access to casino games, live casino tables, sports betting, and other platform features
- Sending account-related notifications, security alerts, and transaction confirmations
- Preventing fraud, money laundering, and other illegal activities on the platform
- Conducting responsible gaming checks, including age verification (21+) and self-exclusion management
- Improving platform performance, fixing technical issues, and enhancing user experience
Where bv999 wishes to send you promotional communications about bonuses, offers, or new game releases, we will ask for your separate consent. You may withdraw that consent at any time by contacting our support team at [email protected]. We respect your inbox and will never send unsolicited commercial messages without prior permission.
3. How We Share Your Information
bv999 does not sell, rent, or trade your personal information to third parties. We share your data only in the limited circumstances described below, and only to the extent strictly necessary:
We work with a small number of trusted third-party providers who assist with payment processing, identity verification (KYC), customer support infrastructure, and technical platform maintenance. These providers are contractually bound to handle your data in accordance with this Privacy Policy and may not use it for their own purposes.
We may be required to disclose your personal information to law enforcement, regulatory bodies, or other authorities where we are legally compelled to do so. We will only make such disclosures to the minimum extent required by applicable law, and where possible we will notify you before doing so, unless prohibited.
In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to a successor entity. In such cases, we will take reasonable steps to ensure your privacy continues to be protected and will notify affected users where required.
Under no circumstances will bv999 sell your personal data to advertisers, data brokers, or marketing firms. Your privacy is not a commodity on our platform.
4. Cookies and Tracking Technologies
bv999 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyze how the site is used. Below is a summary of the types of cookies we deploy:
These cookies are strictly necessary for the bv999 platform to function. They manage your login session, maintain your basket of bets, enforce security measures, and remember your language preferences. You cannot opt out of essential cookies without impairing platform functionality.
We use analytics cookies to understand aggregate usage patterns across the bv999 platform — for example, which games are most popular, which pages load slowly, and where users typically leave the registration flow. This data is processed in aggregate form and does not identify individual players. Analytics cookies help us continuously improve the platform experience for all Bangladesh players.
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on bv999. For full details on the cookies we deploy, contact us at [email protected].
5. Data Retention and Security
bv999 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account data is typically retained for the lifetime of your active account and for a reasonable period thereafter to handle any disputes, legal claims, or audit requirements. Financial transaction records may be retained for longer periods to meet regulatory expectations.
When your account is closed at your request, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required for legal or compliance reasons. You will receive a confirmation once your deletion request has been processed.
bv999 employs multiple layers of technical and organisational security. All data transmitted between your device and our servers is protected by 256-bit SSL encryption. Access to player data within our internal systems is restricted to authorised personnel only, operating under strict role-based access controls. We conduct periodic security reviews and maintain incident response procedures to address any breaches swiftly. While no online system can guarantee absolute security, we are committed to applying best-practice measures to keep your data as safe as possible.
6. Your Rights and Choices
bv999 respects your rights over your personal data. As a player based in Bangladesh, you have the following rights with respect to the personal information we hold about you:
- Right of Access — you may request a copy of the personal data bv999 holds about you
- Right to Rectification — you may request correction of inaccurate or incomplete data
- Right to Erasure — you may request deletion of your personal data, subject to our legal retention obligations
- Right to Object — you may object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may ask you to provide proof of identity before processing your request, to protect against unauthorised access to your account data.
7. Payment Data and Financial Privacy
bv999 supports a range of local and international payment methods to serve Bangladesh players conveniently, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard. When you make a deposit or withdrawal, the transaction is routed through a secure payment gateway. bv999 does not store your full mobile banking credentials, card numbers, or PINs on our servers — these are handled exclusively by our certified payment processor partners.
All financial transactions on bv999 are logged for audit and anti-fraud purposes. Transaction records may be reviewed internally in cases of suspected fraud, chargebacks, or disputes. If you believe there is an error in your transaction history, please contact us at [email protected] and our team will investigate promptly.
8. Responsible Gaming and Age Verification
bv999 is strictly an adults-only platform. All players must be 21 years of age or older to register and use our services. During the account registration process, we collect and verify your date of birth. We may also request a copy of a government-issued identification document as part of our KYC process to confirm that you meet the minimum age requirement. Any account found to belong to a person under 21 will be suspended immediately and all funds returned.
The personal data we collect as part of responsible gaming monitoring — such as deposit history, session duration, and wagering patterns — is used solely to protect player welfare and is never shared with third parties for marketing purposes. If you wish to activate self-exclusion, set deposit limits, or request a cooling-off period, please visit our Responsible Gaming page or contact [email protected] directly.
9. Changes to This Privacy Policy
bv999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that may substantially affect how we handle your data, we will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect.
Your continued use of the bv999 platform after any Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact us to close your account. We recommend bookmarking this page and reviewing it periodically to stay informed of how your data is managed.
10. Contact Us
For all privacy-related questions, data access requests, or concerns about how bv999 handles your personal information, please contact our dedicated support team at: [email protected]
Our team aims to respond to all privacy enquiries within 3 business days. For urgent matters related to account security or suspected unauthorised access, please mark your message as urgent and we will prioritise your request accordingly. bv999 is committed to resolving privacy concerns fairly, transparently, and in a timely manner for all players across Bangladesh.